Terms & Conditions

Terms and Conditions

This section tells you about the terms and conditions on which we supply any of the products listed on our website www.polarbearnutrition.com. Please read these terms and conditions carefully before using our site or ordering any product.

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms and conditions will form part of the contract.

PRIVACY POLICY

This section, gathering Privacy Policy and terms of use, only concerns Polar Bear Nutrition customers of our online services on www.polarbearnutrition.com. Please read this terms and conditions carefully before using our site or ordering our products.

Polar Bear Nutrition insures that using our services do not endanger your privacy and your informations are protected. This policy applies to informations collected at www.polarbearnutrition.com through any mobile application or computerize device.

All possible amendments will be made public on this site. This Privacy Policy was last updated on the 3rd of September 2017.

What data we collect

We may collect two different types of information from visitors to the site : personal data and non-personal data. We may collect this information when you visit our site or complete a purchase.

Those two categories gather informations such as :

  • Your name
  • Your contact information, including email address or phone number
  • Cookies (a “cookie” is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. Polar Bear Nutrition uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics and Core metrics. Some of these cookies may track your behavior across multiple websites.)
  • Your demographic information, such as your gender, age, country, post code or other geolocation data and interests which you voluntarily provide to us on and through the site to provide you with personalized services and to ensure the information provided by the site meets your needs.
  • Other kind of informations useful to order shippings customer services and/or offers.

How we use your data

Providing your personal data, you consent Polar Bear Nutrition to use the collected information in order to offer you the service you expect. Your personal data is useful for the following purposes :

  • To process your order (e.g. your name, address, email, bank details)
  • To be able to send you marketing offers such as newsletters and our offers (e.g. your email address, your name and your postal address)
  • To be able to contact you in case of any problem with the delivery of your items (e.g. your telephone number, your email address and postal address)
  • To answer your requests or inform you about new or changed services (e.g. your email address)
  • To be able to analyze your personal data to provide you with relevant marketing offers and information (name, demographic information, buying habits)

Polar Bear Nutrition only keeps your data for as long as necessary to insure the best of our services to you or as long as we are required by law. After this, your personal data will be deleted. Your data cannot be removed when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Your non-personal data is used as described above and as permitted by applicable laws, including associating it with your personal data.

Who has access to your data and how it is protected

Polar Bear Nutrition does not sell any of your data to third-parties. However, we do share some informations with third-parties when necessary, such as to fulfill a transaction, complete a service, for administrative purposes, or when it is required by law, in order to meet our commitments to you.

If you do not want Polar Bear Nutrition to share your personal data in any of these manners, please do not provide it to us. 

No data transmissions over the Internet can be guaranteed to be 100% secure. In these conditions we cannot ensure the security of any information you transmit to us and you agree that all data transferred is done at your own risks. Despite this, your received data is managed with technical and organizational measures to protect it from loss, manipulation unauthorized access, etc. Our security measures are continually adapted to technological progress an developments.

For card purchases, Polar Bear Nutrition works with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Paying by card reserves us the right to carry out an identity check.

E-mail Opt-out

We may communicate with users via email to send you a notice of payment, to share information about changes to our products and services, to confirm a request, to send notices or other kind of disclosures as required by law. In a general way, users can not opt-out of those kind of communications, but take in consideration that they will be primarily informational in nature rather than promotional.

That said, Polar Bear Nutrition however provide its users the opportunity to exercise an opt-out choice if you do not have any desires in receiving other types of communication, such as emails and updates regarding new services and products offered on the site. 

Copyright

Polar Bear Nutrition. All rights reserved. All materials contained within this website are protected by copyright belonging to Polar Bear Nutrition.

TERMS OF SALE

These terms of sale are valid for all orders placed with Polar Bear Nutrition on www.polarbearnutrition.com.

Changing our terms of sale

All possible amendments will be made public on this site. These terms of sale were last updated on the 5th of September 2017. 

Informations about us

www.polarbearnutrition.com is a site operated by Polar Bear Nutrition. 

Ordering

After placing your order in our store, you will receive an email from us to inform you that we safely received it. This email does not mean that your order has been accepted yet. All orders are subject to acceptance by us, and a second email will be sent to you as soon as we can confirm acceptance and dispatch of your order. Only the products listed in this said email will be confirmed as being dispatched.

Availability

All of our products are subject to stock availability. Independently of our will, it may happen that products shown as available on our website are not in stock anymore. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some products in your order are available, it will be explained to you in your acceptance and dispatch email. If you pay by credit or debit card, we will not charge you for products which are not available. If you pay using PayPal, any payment made for our products which are available anymore will be credited back to your PayPal account. 

Ordering Errors

You are able to make changes to your order up to the point at which you click on the Place Order button in checkout.

Prices

Please be aware that the prices displayed on our site does not include delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

Despite our best efforts, it is always possible that some of the products listed on www.polarbearnutrition.com may be incorrectly priced. If we discover there is a price error, we will either contact you and give you the option of reconfirming your order at the correct price or cancelling it ; or reject your order and notify you of the rejection.

Payment and charges

Polar Bear Nutrition accepts the following debit and credit cards : Visa, MasterCard and American Express. You can also use PayPal to purchase from our store. Please note that if you wish to pay for our products using PayPal but do not have an existing Paypal account yet, you will be required to create a new account with PayPal directly.

We do not accept cash or checks as an online payment. By submitting your order to us through www.polarbearnutrition.com, you are confirming that the payment details provided on your order are valid and correct. 

Please note that all transactions will Polar Bear Nutrition will be in Canadian dollars . Credit card providers and banks will determine the exchange rates to be applied, and may add an additional processing or administration charger in relation to such payments which you will be liable to pay.

We do not charge you debit or credit card until we dispatch your order. Any order placed using PayPal will be charged at the time your order is submitted. If you reject or cancel your order for any reason, this charge will be credited back to your PayPal account.

GENERAL TERMS AND CONDITIONS

Products appearance

We make effort to display as accurately as possible the appearance of the products that we sell on www.polarbearnutrition.com. However, it may happen to witness a change in the colors or the design and we cannot guarantee to display you the perfect reflect of the product on delivery.

This does not affect your statutory rights.

Events outside of control

Polar Bear Nutrition cannot be held responsible in any case of failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving Polar Bear Nutrition staff), or acts of local or central Government or other competent authorities.

This does not affect your statutory rights.

Our right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Contact us

If you have any questions please contact us. www.polarbearnutrition.com/contactus 

Privacy of children on our website

Polar Bear Nutrition does not intend his website to be used by children under the age of 18, and will not knowingly collect any information from any person below the age of 18.

In order to contract with Polar Bear Nutrition, you must be over 18 years old and possess a valid debit or credit card issued by a bank acceptable to us. Polar Bear Nutrition retains the right to refuse any request made by you.

Delivery

Once you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver the order to a different address, you can choose this option as you go through the checkout process.

Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to international destinations may be subject to duties or taxes upon importation. Those are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of the importation, and for paying those costs. We recommend you to contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

Returns

Polar Bear Nutrition hopes you will be delighted with everything you have brought from us, but if you are unhappy with your products for any reason you can return them to us in accordance with our Return Policy within 14 days.

Unused or defective merchandise may be returned within 14 days of purchase date for a few refund. All returned items must be unopened, sealed and in a re-sellable condition to be eligible. If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. Merchandise returned after 14 days will be refunded with credit at the current selling price, usable for future purchases.

Your package contains all needed informations to make a return or an exchange, included a Return Form which must accompany your return. If you have used or lost the Return Form, please contact our Customer Service. We recommend that all returns be sent with a traceable carrier. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Polar Bear Nutrition is not responsible for packages lost in the mail.